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PRIVACY NOTICE WEBSITE

Date: 06.06.2022

CDEK-Global LLC (hereinafter referred to as “CDEK”, “we”) respects your concerns about protecting your personal data.

This privacy notice informs you about the processing of personal data within our website. The privacy notice applies regardless of the domains, platforms and devices used (e.g. desktop, mobile, etc.). This privacy policy does not apply to information that is or becomes publicly available, which relates to the practices of companies that CDEK does not own or control, or regarding actions of individuals that CDEK does not employ or manage.

This policy applies solely to information we collect:

It does not apply to information collected by:

Data Collection

We process personal data that we receive from you while using our website and, if applicable, in the course of our business relationship. Personal data is information by which you may be personally identified, such as name, postal address, email address, or telephone number.

Personal data is collected when you fill in forms on our website. This includes information provided at the time you submit a contact or information request form or track your order. We may also ask you for information if you report a problem with our website

In the case of purely informational use of our website, i.e. if you do not register or otherwise submit information to us, we only collect the personal data that your browser transmits to our server. When you access our website, we collect the following access data, which is technically necessary for us to present our website to you and to ensure stability and security. The access data includes the IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (i.e. name of the specific website accessed), access status/HTTP status code, amount of data transferred in each case, referrer URL (previously visited page), operating system and its interface, language and version as well as type of browser software, notification of successful retrieval.

In addition, when you visit our websites, we may collect certain information by automated means, such as cookies. Cookies are small text files, usually consisting of letters and numbers, which are stored on the user's computer when visiting certain Internet pages.

Some of these cookies are essential for our website to function, while other cookies help us improve our website by giving us insight into how you use the website.

By default, we only use necessary cookies. Necessary cookies enable the core functionalities of our website. The website cannot be displayed correctly without these cookies or individual areas may not function properly. Necessary cookies can only be prevented by appropriate settings in your browser.

We only use cookies that are not necessary for the website to function ("non-essential cookies") if you have given your consent via our cookie banner. You can return to our privacy information at any time and withdraw your consent or make changes. Alternatively, you can prohibit the storage of cookies individually via the settings of your browser (the help page of the browser will tell you how to set the cookie handling).

Data Use

We may use the information we collect for the following purposes:

In addition, we use information collected online through cookies. We collect session analytics information when you visit our websites to help us understand our customers’ online activities – browsing behavior, click patterns, and the pages you visited. Furthermore, we may carry out various marketing activities based on your interactions with the website, other marketing channels and other third parties, such as social networks. This information is also helpful to our experience teams so they can design better experiences for you.

Disclosures of personal data

We share the information with CDEK departments that must have an access to it in order to fulfill our contractual and legal obligations. We do not sell or share your personal information, except for cases described herein.

In addition, processors engaged by us may also obtain access to data for the above-mentioned purposes. These are companies in the categories IT services, printing services, telecommunications, sales and marketing. If we use processors to provide our services, we will take appropriate legal precautions as well as the relevant technical and organizational measures to protect personal data in accordance with applicable law.

Any transfer of data to third parties will be made only within the scope of legal requirements. The information about you may disclosed (i) if it is required to be done so by law, regulation or legal process, (ii) in response to inquiries of governmental or regulatory authorities, or (iii) for contractual purposes or based on our legitimate interests in the economic and effective operation of our business iv) in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have obtained about you in case sale or transfer of all or a portion of our business or assets (including reorganization, dissolution or liquidation).

Options about how we use and disclose information abour you.

By accessing or using the website you have given us consent to process your personal data for certain purposes, in particular for contacting you (e.g. via our contact form or by email for processing and handling the enquiry, sending email and etc.).

Consent may be withdrawn at any time. Please note that the withdrawal is only effective for the future. Processing that took place before the withdrawal is therefore not affected. The withdrawal can be sent to the above contact details or to cdekprivacypolicy@cdek-global.com

Subject to applicable law, you may request access to, update, correct or delete any personal information that we have collected about you by contacting us by email cdekprivacypolicy@cdek-global.com

Data Transfers

As a Russian company, we collect your data directly from you and process the data in our data center in Russia. the personal information we collect about you may be transferred to countries other than the country in which the information originally was collected. Please note, that those countries may not have the same data protection laws as the country in which you initially provided the information.

When your personal information is transferred to other countries, we will take all steps reasonably necessary to protect that information as described in this Privacy Notice and in accordance with applicable law.

Data security

We implement administrative, technical and other measures to protect your personal information from accidental loss, unlawful or unauthorized destruction, access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet or data storage system can be guaranteed to be 100% secure.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us at cdekprivacypolicy@cdek-global.com

Data Retention

For security reasons (e.g. to clarify acts of abuse or fraud), log file information is stored for a maximum of 5 hours and then deleted. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the final clarification of the respective incident.

As far as necessary, we process and store your personal data for the duration of our business relationship, which also includes, for example, the initiation of a contract via contact form or by email.

In addition, we are subject to various storage and documentation obligations, which result, among other things, from commercial law and tax law. The retention and documentation periods specified there are in general 5 years in the Russian Federation. Finally, the storage period is also assessed according to the statutory limitation periods, which are generally 3 years in the Russian Federation.

Children’s Privacy

We do not allow any child under the age of 16 to use our Services. In the event that we learn that a child under the age of 16 has used our Services and that we have collected personal information from such child, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at cdekprivacypolicy@cdek-global.com

Changes to this Privacy Policy

We may make changes to our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. The “Effective Date” at the top of this page shows when this Privacy Statement was last revised. Any changes will become effective when we post a revised version of this Privacy Statement on this website. We recommend you to review this Privacy Policy periodically for any changes to remain informed about how we are protecting your data.

Contact us

If you have any questions about this Privacy Policy, you can contact us by email:
cdekprivacypolicy@cdek-global.com